More email issues

My friends and family have been getting bounced emails occasionally all year. I have called, on-line chatted, and now sent an email support request. wonder what will happen ? me too.

here's my email to them today (you can see the online chat support results on Patti's blog (poodlebugs, link at right) from January 28):

first, the problem is not happening all the time. i use web mail on 2 pcs and a mac, outlook express on my pc, and mail on my mac. one pc has vista, the other has xp. my mac has leopard and safari. i don't think any of that information is relevant.

people who email me all the time are _occasionally_ getting bounces - saying i don't have an account. these are family members who email me sometimes more than 1x day, friends who almost always email me more than 1x day, businesses like my credit card companies telling me my statement is available. none of these people/companies are in my blocked list, and most are actually in my address book. this has been going on all year. i called once and was told that you are in a maintenance period and it would be fixed in hours. i did the online chat support once and got told that i must have added them to my blocked sender list, which was not true. the person sent me one email and said "see your account works" and would not offer any other help. day before yesterday, my mom, who i will swear to you on the bible is not on my blocked senders list, emailed me a text only email she wrote and got this bounce that i don't have an account. this has gotten so annoying i am considering changing internet service providers. please fix it, tell me it's fixed, tell me what was broken so i believe that you actually might have fixed it. by the way, i have talked to other people with EDITED accounts who are having this same problem.